Terms & Conditions
Sidekick Coaching, Consulting & Training – Terms & Conditions
This page covers all services delivered by Sidekick, including website product sales, digital downloads, coaching programs, consulting packages, one-off workshops, and retainer-based engagements. We’ve broken it into two clear sections so it’s easy to find what applies to you.
SECTION A: Website Products & Digital Downloads
1. Let’s Keep it Simple
When you purchase any of our training products, packages, or coaching services from Sidekick, you’re agreeing to these terms. It’s important stuff, so give it a quick read before you dive in.
2. What You’re Buying
We’ve got a range of digital products, physical products, and coaching services. We spell out all the details on our website, so make sure you’re clear on what you’re buying. Got questions? Reach out before you hit ‘buy.’
3. Pricing
All prices are in AUD and include GST where it applies. Prices might change from time to time, but once you’ve checked out, the price you see is locked in.
4. Payment Methods
We accept all major payment methods (credit, debit, etc.), and everything is processed securely through trusted third-party providers. Your details are safe with them.
5. Refunds, Cancellations & Your Rights
5.1. Refund Policy Under Australian Consumer Law, you’re entitled to a refund or replacement if there’s a major fault with any product or service. For digital products, refunds generally aren’t an option once you’ve accessed them, unless something majorly goes wrong.
5.2. Change of Mind Decided you don’t want the product after all? We’re not required to give refunds for change of mind, but we might offer a credit or exchange if we feel it’s fair.
5.3. Digital Product Access Digital products will be available right after payment. If something’s not working, let us know—we’ll fix it up.
6. Liability
We follow Australian Consumer Law, but we limit our liability as much as we can under the law. We’re not responsible for any indirect or unexpected losses from using our products or services.
7. Changes to These Terms
We can update these terms whenever we need to, and the latest version will always be on our website. Keep using our products or services after changes means you’re cool with the new terms.
SECTION B: Coaching, Consulting & Services
8. Engagement Types
We offer three main types of service engagements:
Fixed Coaching Packages: Structured support over a defined timeframe. Session structure, inclusions, and delivery method are outlined in your proposal.
Ongoing Monthly Coaching & Consulting: Month-to-month arrangements. Minimum terms apply (see your proposal). After that, 1-month written notice to cancel.
One-Off Workshops or Consulting: These are pre-scoped, single sessions for teams or business owners. Scheduled in advance.
9. Payment Terms
Fixed Packages: Full payment upfront. Non-refundable once the program has commenced.
Monthly Retainers: First month paid upfront. Ongoing billing occurs monthly in advance. If unpaid for 14+ days, we may pause service.
One-Off Sessions: Full payment upfront unless otherwise agreed.
Cancellation Fees (One-Offs):
30+ days notice: Full refund or reschedule
48 hrs to 30 days: 50% fee payable
Less than 48 hrs: Full fee charged
10. Session Policies
Reschedule with minimum 24 hours’ notice.
Sessions start and finish as scheduled—late arrivals = shorter sessions.
Missed sessions or no-shows are forfeited.
We may make exceptions for serious illness or emergencies (not guaranteed).
Tech Glitches: If Zoom dies or your Wi-Fi cuts out, no worries. We’ll reschedule without penalty.
Program Cancellation:
Fixed packages are non-cancellable once commenced (except in extenuating circumstances).
Monthly coaching can’t be cancelled during minimum term. After that, 1-month written notice applies.
Sidekick Right to Cancel: We may cancel/pause service if:
You breach these terms
Payments aren’t made
There’s abusive, unethical or disruptive conduct
11. Communication Between Sessions
Reach out by phone or email for quick check-ins.
We respond within 1 business day.
Admin or billing? support@sidekick.net.au
12. Roles & Responsibilities
Sidekick:
Deliver services professionally and ethically
Maintain confidentiality
Comply with Australian law
You:
Show up and participate fully
Provide accurate info
Own your results
Keep contact/payment info current
13. Privacy & Confidentiality
We comply with Australian privacy law. Everything shared is kept private unless required by law or agreed for service delivery. Your personal data is safe and only accessible by authorised team members.
14. Liability & Indemnity
We support you with strategy, guidance and tools—but results depend on what you do with it. We don’t promise outcomes, and our liability is limited to the value of services provided. You agree to indemnify us from issues arising from your actions, breaches, or legal matters in your business.
15. Force Majeure
Stuff happens. If an event beyond our control (pandemic, natural disaster, blackout) stops us from delivering as planned, we’ll work with you to reschedule.
16. Subcontractors
Sometimes we bring in associate coaches, trainers or facilitators. They meet our standards and are Sidekick-approved.
17. Testimonials & Recordings
If you give written permission, we may share your testimonials, feedback or session recordings (anonymised or with attribution) for marketing, training, or internal education.
18. Disputes
If something’s off, talk to us. We commit to resolving disputes with respect and open dialogue before going legal.
19. Governing Law
This agreement is covered by Australian law. Any disputes will be handled under this jurisdiction.
Agreement
By purchasing, booking, or accepting a proposal from Sidekick, you confirm you’ve read and agreed to these Terms & Conditions.