Privacy Policy
1. Your Privacy Matters
We’re committed to doing the right thing by your privacy and complying with the Privacy Act 1988 and the Australian Privacy Principles (APPs). Here’s what you need to know about how we collect, use, and protect your info.
2. What We Collect
We might collect a few different types of information:
- Personal Info: Name, email, contact details—basically what you give us.
- Payment Info: We don’t store this ourselves. Our trusted third-party providers handle payments securely.
- Usage Data: Stuff like how you use our website to help us make your experience better.
3. How We Use Your Info
We’ll only use your info to:
- Process your orders and payments
- Chat with you about your purchases or services
- Provide top-notch customer support
- Improve your overall experience with us
4. Sharing Your Info
We don’t share your personal info with third parties unless we absolutely have to (like if it’s required by law or to protect our legal rights). If we use external services (e.g., for payments), they need to stick to the same rules and keep your info safe.
5. Cookies & Tracking
Yep, we use cookies. They help us give you a smoother, more personalised browsing experience. Want to switch them off? No problem—just manage it in your browser settings.
6. Keeping Your Info Safe
We take your data security seriously. We use industry-standard encryption and protective measures, but keep in mind, no online system is 100% foolproof. We do our best, but nothing is guaranteed.
7. Access & Corrections
Under the Privacy Act, you’ve got the right to access and update any personal info we have on you. If you want to see or change your details, just get in touch.
8. Direct Marketing
We might use your info to send you some marketing emails—but only if you’re cool with it. You can opt out anytime by hitting unsubscribe or contacting us directly.
9. Got a Complaint?
If you feel like we’ve dropped the ball on your privacy, let us know. We take complaints seriously and will sort things out in line with the Privacy Act.
10. Policy Updates
We’ll update this policy from time to time to reflect any changes. The latest version will always be available on our website—so stay in the loop.