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The Secret to Building Phone Confidence in Property Management

Struggling to pick up the phone? You’re not alone. Many Property Managers prefer emails over calls—whether it’s fear of conflict, lack of confidence, or the belief that emails keep everything “on record.” But here’s the truth: building phone confidence is key because calls solve problems faster and build stronger relationships, which reduces conflict in the long run.

I get it because I’ve been there too. When I was a Property Manager, I also avoided calls at times, convincing myself emails were “safer” and “easier.” Over time, I learned that the confidence I needed came from simply doing. Each call made me stronger and more capable, and the positive results motivated me to keep going.

Why Building Phone Confidence Matters in Property Management

When you avoid phone calls, you miss out on opportunities to:

  • Resolve issues quickly
  • Build trust with landlords and tenants
  • Avoid misunderstandings that can escalate into conflicts

While emails have their place, they can’t replace the connection and clarity that come with a real conversation.

Tips for Building Phone Confidence

💡 Instead of “just do it,” here are three simple strategies to help you build confidence:

1️⃣ Practice Makes Progress
Role-play with a colleague or mentor. The more you practise, the more confident you’ll feel. Remember: repetition builds mastery.

2️⃣ Preparation Is Key
Jot down key points you need to cover before you make the call. Knowing what to say reduces the fear of being caught off guard.

3️⃣ Permission to Pause
You don’t need all the answers immediately. It’s perfectly okay to say, “I’ll confirm and get back to you.” No one expects perfection.

How to Overcome the Fear of Phone Calls

  • Start with low-pressure calls to ease into the habit.
  • Reflect on past successful calls to boost your confidence.
  • Accept that making mistakes is part of learning and growing.

Building phone confidence doesn’t happen overnight, but it’s worth the effort. Take it from someone who’s been in your shoes—phone calls don’t just get things done faster; they also build the kind of relationships that make property management easier and more rewarding.

Ready to dial up your confidence? 🚀

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